Customer Sales Support Executive

About us:

Lucence is a pioneering precision oncology company with a bold vision: a world where cancer is defeated through early detection and timely treatment. Our cutting-edge liquid biopsy tests use advanced molecular profiling to guide personalized cancer therapies, transforming how cancer is diagnosed and treated. At Lucence, we are shaping the future of precision medicine by capturing both genetic and cellular data from a single blood draw, bringing us closer to our mission of overcoming cancer.

Key responsibilities:

• Support the sales team in daily operations to meet company business goals and sales targets.
• Manage sales-related administrative tasks, including handling customer queries, preparing sample kits, and order forms.
• Deliver excellent customer support, fostering trusted relationships with key stakeholders.
• Monitor and replenish consumables (streck tubes/kits) on a regular basis.
• Careful follow up of sample QC completion and customer’s acknowledgement.
• Actively participate in supporting the sales team's efforts to develop new business opportunities with existing clients and contribute to lead generation initiatives
• Identify inefficiencies and roadblocks in sales processes, taking the initiative to execute improvements for the more efficient delivery of sales support.
• Track the progress of monthly/quarterly sales initiatives for comprehensive internal reporting.
• Undertake ad hoc duties as necessary, including the organization of seminars.
• Manage and analyze sales data to provide actionable insights to the sales team and leadership.
• Develop and improve sales processes, including lead generation, qualification, and prioritization.
• Implement and optimize sales automation/CRM tools to increase efficiency and reduce administrative burden on sales representatives.
• Collaborate with Marketing, Finance, and Operations departments to streamline sales activities and ensure alignment with company objectives.
• Oversee the sales funnel, tracking conversion rates and identifying areas for improvement.
• Conduct regular performance analysis and reporting to support data-driven decision-making.
• Train and support sales staff in adopting new processes and technologies

To be a good fit for this role, you would have:

● Minimally a Diploma in business administration, science, or a related field.

● Prior working experience in sales support with a focus on customer service and coordination would be advantageous.

● Ability to work under pressure and meet deadlines in a fast-paced environment.

● Flexibility to attend to customer support and operational matters beyond usual working hours.

● Excellent communication and interpersonal skills.

Knowledge in CRM Management software will be an advantage i.e. OnepageCRM, Salesforce

● Ability to multitask, while maintaining sharp attention to detail.

Interested parties, please send in your resume to [email protected].