Customer Satisfaction Officer - Career Growth Potential

Your Roles

• Upload, review, and approve debit notes / invoices in the CRM system to facilitate accurate billing, financial transactions, and customer claim resolutions.
• Review and approve debit notes and recharge approvals for global support activities, coordinating with teams in Japan, Brazil, and other regions as necessary.
• Compile and review weekly and monthly reports related to customer claims, quality assurance, warranty expenditures, and product quality trends.
• Facilitate and participate in meetings to discuss claim resolutions and quality improvement initiatives.
• Attend various meetings related to claims, quality control, and customer satisfaction, providing input and ensuring accurate recording of meeting minutes.
• Assist in organizing and conducting basic training sessions for employees involved in customer support and claim handling processes.
  Document and handle customer claims, categorizing them based on severity and complexity. Coordinate with relevant departments for investigation and resolution of claims, ensuring timely follow-up and communication with customers.
• Provide support for customer visits, particularly in addressing claims-related issues and ensuring customer satisfaction during on-site interactions.
• Check for the implementation of permanent countermeasures as outlined in corrective action request reports, ensuring continuous improvement in product quality and customer satisfaction.
  Review, approve, and upload all Laser Data Measurements for new and used machines, ensuring accuracy and timeliness for shipments.

Job Requirements

• Bachelor’s degree in engineering, business administration, or a related field.
  Proven experience in customer support, claims handling, or quality assurance roles within a manufacturing or technical industry, with a focus on CNC machinery.
• Strong communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
• Analytical mindset with attention to detail, capable of identifying trends, analysing data, and implementing corrective actions.
• Excellent communication and presentation skills, with the ability to convey complex technical information in a clear and concise manner.
• Proficiency in Microsoft Office Suite and familiarity with customer relationship management (CRM) systems.
• Ability to work independently, prioritize tasks, and collaboratively in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and continuous improvement.
• Strong problem-solving skills and attention to detail, with a commitment to delivering high-quality training solutions tailored to the needs of machinery manufacturing.
• Familiarity with machining processes, CNC technologies, and machine tool operations is highly desirable.

Interested candidates, please apply via the QUICK APPLY button.