Customer Service Advisor

Responsibilities:

• Review vehicle repair history and pre-notify immediate superiors of any unusual past incidents or repeated complaints.
• Conduct Vehicle Reception Check using the reception checklist form & take photos in the presence of customer for all related body and paintwork repairs.
• Advise customer of the best method & options available to pursue / process their insurance claims in accordance with MCF & GIA guidelines.
• Negotiate with surveyor / insurance companies to agree upon the optimum labour rates/charges.
• Verify job contents and check vehicle exterior body dents, scratches in the presence of customer (including photo taking).
• Prepare an accurate accident repair estimate and provide supplementary estimate when necessary.
• Advise estimated repair cost for work to be done, ask for authorization budget for additional job.
• Obtain customer signature on work order and advise them on the accepted mode of payment (Cash/Credit card).
• Conduct final check on vehicle cleanliness & verify job completion after end control.
• Inform customer of the vehicle collection date/time & the repair cost.
• Provide a personalized service during vehicle handover to customer after the repair completion to explain the repair invoice details, notify in advance of any outstanding matter due to supplementary jobs required to be done on the next visit or backorder parts still pending arrival.
• To follow up on unclosed cases with Insurance Claims Officer-in-charge for prompt settlement to prepare the payment refund ( if any ) to customer.
• Finalize & close insurance invoices on a timely manner.
• To take in and managing internal repair orders and fleet repairs.
• Assisting the role of other team members in their absence.

Requirements:

• Diploma in Mechanical Engineering, Automotive Engineering or Business Administration or NTC 2 in Mechanical Engineering, Automotive Engineering or its equivalent.
• 3 - 5 years of relevant experience with at least one year in supervisory position.
• Experience in motor trade or in Body and Paint Dept. and have previously handled customers and surveyors would be advantageous.
• Possess Class 3 Driving license
• Working Hours: Monday to Friday (8am 6pm), Alternate Sat (8am 12.30pm) 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9753

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley