Customer Service Advisor (CCO)

• 50% backend handling VIP customers and 50% frontline.
• Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
• Identifying and responding to customers’ needs by providing accurate information and advice
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
• Coordination with internal and external stakeholders like customers,
• contactors, workshop & etc
• Prepare quotation and raise Work Orders accordingly
• Raise job orders to workshops & contractors
• Liaise with controllers & contractors on service/repair quality and price of work
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
• Update the service/repair schedule and vehicle collection with customers
• To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
• Escalate more pressing issues to Supervisors
• Performs ad hoc duties as assigned by Supervisors

Requirements

• Min O Level 
• Able to work under pressure, multi-task, prioritize and manage time effectively
• Meticulous and has a good work ethic
• At least 1 year relevant customer service / administrative / support function experience
• MS Office Skills
• Familiar with CRM system advantageous
• Attentive, adaptable and responsible with good communication skills