Customer Service Advisor - Immediate Start

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum. 

• Providing professional advice for appropriate repairs or servicing or technical assistance. 

• Coordinate with relevant parties such that the repair or service is done according to the customer needs and in accordance with the manufacturer guidelines. 

• Keep customer updated with the progress of the work. 

• Proactive in upselling to generate revenue for the organization 

• Proactive in closing Work In Progress (WIP) upon completion of job 

• Ensure backorder are drawn for installation within 2 weeks from arrival of parts • Achieve excellent Customer Service Index (CSI) scores 

• Any adhoc tasks assigned by CSM

Education / Professional Qualification 

• The Job Preferably certification in Mechanical Engineering or equivalent.

Professional Experience 

• The Job Minimum 2 years working experience in relevant customer service industry. Proactive and independent with positive attitude.