Customer Service Agent

Jet Aviation, a wholly owned subsidiary of General Dynamics (NYSE: GD), has been enabling global flight with passion since 1967. From a single maintenance hangar in Basel, Switzerland, to some 50 locations and 4,000 employees worldwide, our offering includes Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Maintenance, and Staffing. We are the effort behind effortless. The dream of flying has always been a human fascination, evoking emotions and the sense of freedom. Modern business aviation attracts people who share that passion. People from all over the world converge at Jet Aviation, creating a unique cultural mix. They combine their competencies and passion with one common mission: to serve customers best!

Position Summary:

As a Customer Service Agent you will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.

Responsibilities:

• Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
• Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
• Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
• Recommend and implement programs to support customer needs
• Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system

Requirements:

• High School Diploma/GED or equivalent
• Valid driver's license (Class 3)
• English language skills (e.g. B2 proficiency level or equivalent)
• Good communication skills
• Common courtesy and customer orientation
• Ability to work flexible schedules (Shift Work) and in various weather conditions
• To liaise with Thailand customer. Knowledge of Thai communication is essential

Desired Characteristics:

• Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage
• Ability to work calmly and effectively under pressure
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)