Customer Service Agent - Opportunity to Make a Difference

Responsibilities: 

• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
• Perform accurate and prompt entry of orders in the system
• Ensure timely and accurate processing of orders received through the order hotline and faxes
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
• Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback. 
• Ensure timely feedback of all problems and issues from customers and principals.
• Train new customer service agents and provide support / buddy system to new employees
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
• Ensure strict adherence and compliance to ISO procedures.

Requirements:

• Minimum Diploma in Business Admin discipline 
• Good verbal, communication and interpersonal skills
• Call centre experience preferred OR 
• Experience in customer service/customer support role advantageous