Customer Service and Parts Officer

Our esteemed client, an established MNC, is searching for a Customer Service & Spare Parts Officer:

Job Responsibilities:

• Act as a primary point of contact for customer queries via hotline and email
  
• Handle enquiries on product information, service schemes, and spare parts
• Schedule service appointments and coordinate with internal technicians or authorized contractors
  
• Perform basic troubleshooting to identify issues prior to assigning repairs
• Work cross-functionally with various departments to resolve customer concerns effectively
• Ensure timely follow-up and resolution to meet internal service KPIs
• Manage customer expectations and deliver service with professionalism
• Retrieve and deliver spare parts to service counters as required
• Support weekly and annual physical stock counts of spare parts inventory
• Maintain accuracy in spare part issuance, documentation, and record keeping
• Assist in back-end support for walk-in spare parts enquiries and order fulfilment
• Attend to walk-in customers for spare parts sales, repair drop-offs, collections, and redemptions
• Step in to support front counter operations during staff leave or peak hours
• Provide occasional extended hour support (up to 2 hours of overtime, when required)

Job Requirements:

• GCE O Level / NITEC / Diploma or equivalent
• Minimum 1 year of experience in customer service, logistics, or technical support preferred
• Strong written and verbal communication skills
  
• Proficient in Microsoft Office and comfortable with customer service systems
• Able to multitask and perform under pressure in a fast-paced environment
• Customer-focused, self-motivated, and detail-oriented
• Willingness to perform ad-hoc duties and rotational coverage when needed

Additional Information:

• Salary: Up to SGD 2,500 + AWS + VB
• Working Location: Bedok
• Working Hours: 5.5 Days Work, Mon to Fri 9am - 5pm, Sat 9am - 2pm

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

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