Customer Service Assistant

Location: Ubi Singapore  
Working Hours: Monday to Friday, 9 AM - 5:30 PM; 

                          Alternate Saturdays, 9 AM - 12:30 PM

**About the Company:**

A prominent and innovative company specializing in comprehensive, professional, and affordable aftersales services and appliances is seeking talented individuals to join their team. Known for their commitment to excellence and customer satisfaction, they are looking for a passionate and dedicated Customer Service Officer.

Key Responsibilities:

- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate information about products and services to customers.
- Resolve customer issues and complaints with empathy and efficiency.
- Collaborate with other departments to ensure seamless service delivery.
 

Requirements:

- Minimum GCE ‘O’ Level or equivalent.
- Previous experience in a customer service role is preferred.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office 
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work independently as well as part of a team.
- A positive attitude and a passion for delivering exceptional customer service.