Customer Service Assistant/ Executive (Aftersales Service)

Responsibilities

• Handle customer enquiries through multiple channels, including phone calls, emails, Live Chat, WhatsApp, and walk\-in customers, ensuring timely and professional responses.

• Perform spare parts forecasting, purchasing, and usage tracking.

• Liaison with the Factory to ensure optimal stock availability.

• Oversee grading operations, including but not limited to parts extraction and regular stocktaking activities.

• Preparation and processing of invoicing for spare parts sales.

• Maintenance and updating of the data for CRM system, including but not limited to Serial Number databases, model codes, and system updates during new product launches.

• Support and coordinate CRM platform enhancements to improve data accuracy and operational efficiency.

• Compilation and preparation of Reports to the Management and Business Unit (BU).

Requirements

• Diploma in Business Administration, or similar discipline

• Minimum 3 years of relevant customer service experience.

• Experience in call centers is preferred.

• Good analytical, organizational, and documentation skills.

• Proficient in Microsoft Excel and familiar with CRM systems.

• Able to work independently and communicate effectively with internal and external stakeholders.

Working hours:

Mon to Fri, 8:30am to 5:30pm

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