Customer Service Associate & Service Team Leader @ Multiple Hospital Location - Professional Develop

Location: Multiple Locations in Hospital Environment

Working Hours: 
- Customer Service Associate (CSA): 3 shifts (incld weekends + PH + night shift)

- Service Team Leader (STL): 5.5 working days (incld Saturday)

CSA 

Description:

•Deliver excellent customer service to callers by understanding caller's needs
•Provide timely, accurate and appropriate information and assistance to address caller's enquiries
•Book or reschedule appointments based on caller's request
•Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
•Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Requirements:

•Minimum Diploma in any discipline.
•Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service-related industry
•Pleasant and cheerful personality with good interpersonal skills
•Able to adapt to fast pace working environment
•Computer literate and good typing skills

STL

Description:

•Monitor performance real-time and manage resources / deploy manpower
•Prepare statistics and reports
•Share and broadcast updates to the team
•Execute new workflows, improvement initiatives and changes
•Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
•Conduct periodical training for CSAs if required
•Handle feedbacks from internal and external parties by conducting investigation and service recovery

Requirements:

•Diploma in any discipline
•At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service-related industry
•2 years of experience in leading a team of staff
•Exhibit good interpersonal and communication skills
•Customer centric and service oriented
•Competent in using computer software and applications
•Able to multi-task and work under a stressful environment

Interested applicants, please send resume to [[email protected]] OR WhatsApp [+65 88006138]
Only shortlisted candidates will be notified.
Amanda Yew Zhen Zhen
Outsourcing Team
RecruitFirst Pte Ltd
E.A.13C6342