Customer Service Coordinator (1 Year contract) CBD District - Room for Advancement

Job Description:

• Maintain and coordinate the process flow of business in Singapore with CRM tools, not limiting to coordination with our headquarter

• Ensure smooth delivery process between customer and internal

• Identify and assess customers' needs to achieve satisfaction

• Handle complaints provide appropriate solutions and alternatives and follow up to ensure resolution

• Processing orders, purchase order, delivery note, weekly report and monthly report

• Ensure customer satisfaction and provide professional customer support

• Perform other related duties as business towards Kaizen, Sustainability and Productivity

Requirements:

• Diploma in Business or engineering discipline with minimum 2 years working experience

• Competency customer relationship management tools (Salesforce is a plus)

• Proven customer support experience

• Ability to multi-task, prioritize and manage time effectively

• Experience in SAP is a plus

• Data analysis knowledge is a plus

See Min Huay Germain

Personal Reg No: R23112250

Manpower Staffing Services (S) Pte Ltd

EA License No: 02C3423