Customer Service Coordinator - Excellent Benefits Package

Customer Service Coordinator (Korean Speaking)

Ref: (35174)

Our client is a global manufacturing company for personalized packaging services from design to delivery. This role of a Customer Service Coordinator assists a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.

【 What you will be doing 】
- Process transactions, including sales orders, returns, and cancellations using internal ERP software
- Provide exceptional customer service by answering customer inquiries quickly and correctly
- Create and provide order acknowledgements to customers
- Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
- Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
- Collaborate with the Account Team to monitor and manage inventory
- Approve and release sales orders for warehouse fulfilment and prepare shipping documents
- Maintain a thorough understanding of designated accounts, including product knowledge to make effective suggestions to the Account Manager
- Prepare various account-related reports for the Account Manager to review
- Assist the Account Team with daily functions

【 What they are offering 】
- Variable Bonus (Depends on Company and Individual performance) 
- Annual Leave 14 days 
- Medical Benefit 

【 What they are looking for 】
<Must>
- Possess a Diploma in any fields
- At least 2 years of customer service experience in Shipping/ Logistics/ Freight Forwarding Service
- Fluent in Korean (TOPIK 4) Listening/Writing/Speaking is essential to liaise with Korean counterparts

<Preferable>
- Experience in B2B or B2C is preferable
- Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
- Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
- Experience with report-generating software, such as Pentaho

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We regret that only shortlisted candidates will be notified.

Registration No.: R23116265  (Muhammad Izahan Bin Abdul Manan)

Recruitment Licence: 12C5051

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