Customer Service Executive

Job Responsibilities

• Handle general enquiries from employers and workers (calls and emails), including escalated cases.
• Review and route online forms and cases to relevant teams for follow-up.

• Collate statistics for case tracking.

• Manage returned mails for letters sent by the team.

• Update workers results and related enquiries.

• Perform ad-hoc duties including data entry, generating standard outcome letters, and issuing outcomes to customers.

Requirements

• Positive work attitude with good communication skills.

• Computer literate and proficient in Microsoft Office.

• Able to work independently with minimal supervision.

• Administrative or data entry experience preferred.

• Only Singaporeans may apply.

Durations/ Working hours:

10 months contract (Immediate)

Monday to Thursday: 8.30 am to 6 pm

Friday: 8:30 am to 5:30 pm

** We regret to inform only shortlisted candidates will be notified.