Customer Service Executive

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. 

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

What You’ll Be Doing

Client Engagement & Relationship Management

• Serve as a key point of contact for clients, building strong and trusted relationships
• Understand client needs and provide tailored support to help them maximise the value of EPOS solutions
• Proactively engage clients to ensure a smooth and positive experience throughout their journey

Client Onboarding & Training

• Guide new clients through the onboarding process with clear, engaging product training
• Ensure clients are confident in using EPOS solutions for their day-to-day operations
• Act as a trusted advisor to help clients adopt best practices

Customer Support & Experience

• Manage inbound enquiries via phone, email, and messaging platforms with professionalism and empathy
• Resolve client issues promptly, aiming for first-contact resolution whenever possible
• Take ownership of client concerns, coordinating with internal teams to ensure timely resolution

Service Excellence & Continuous Improvement

• Deliver a high standard of service that drives client satisfaction and retention
• Collaborate with cross-functional teams to improve processes and customer experience
• Share client feedback and insights to help enhance products and service delivery

What We’re Looking For

• Comfortable in a client-facing, customer service, or account support role
• Strong communication and interpersonal skills with a client-first mindset
• A proactive, solution-oriented attitude and ability to thrive in a fast-paced environment
• Comfortable engaging with clients and managing different situations confidently
• Quick learner with the ability to understand and apply product knowledge effectively
• Detail-oriented, self-motivated, and able to take ownership of tasks
• No technical background required—training will be provided