Customer Service Executive

Country: Singapore 
Req ID: 524046
Job Type: Full Time   
Workplace Type: Onsite
Seniority Level: Entry Level 

At Leviat, you can build a future with a lasting legacy.

As the global leader in construction accessories and engineered solutions, Leviat helps shape the built environment - responsibly, sustainably and at scale. With 60 locations worldwide, we combine global expertise with local insight to support some of the world’s most ambitious construction projects.

Our portfolio brings together trusted brands with decades of specialist experience in structural connections, reinforcement, anchoring and lifting systems. Together, we help make buildings safer, stronger and more efficient. Learn more about our business and trusted product brands at www.leviat.com

Working in partnership with architects, engineers and contractors around the world, we deliver innovative solutions and technical expertise that accelerate construction and enhance building performance.

At Leviat, expertise is valued, collaboration is encouraged and ambition is supported. Whatever your role, you will have opportunities to develop, specialise and make a meaningful impact on the built environment.

Our products are often unseen, yet essential; helping shape the places where people live, work and connect every day. Wherever construction demands precision, reliability and innovation, Leviat plays a critical role.

Own where your ambition can take you. With the support of a global business, you’ll be empowered to explore opportunities, grow your expertise and help build the future of construction.

PURPOSE OF THE ROLE

The Customer Service Executive is responsible for supporting the Sales Team to ensure that customers are well assisted and all enquiries are responded in timely manner. 

KEY TASKS & RESPONSIBILITIES

• Processing Customers Order accurately and timely i.e. generating Sales Quotation, Sales Order, Delivery Order & Sales Invoice, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule. Responsible for all sales/customer support activities and oversee daily order processing;


• Communicate both with internal and external customers i.e. updating customer on delivery schedule. Support the Sales Team to ensure that customers are well assisted and all enquiries are responded in timely manner. Handling all customer complaints and addressing the same professionally and instantly;


• Up-Selling actively promote associate products when responding to customer’s enquiry;


• Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements;


• Customer Database Management registering new customer, update customer information, generating quotation / pricing proposal to client, ensuring data integrity in the platform.


• Customer Logistics Management: Project Logistics starting with opening LC, all commercial formalities as per the customer Purchase Order for the product underlined and co-ordinate with Purchase & Logistics team for effective and timely deliveries to their warehouse| Construction Site;


• Be the key coordinator for advance information to Project/ Operations Teams for Site installation basis Logistics flow communication from Purchase/ Logistics team;


• Up-keep of clients database and update and maintain proper filing system to ensure documents are traceable in an efficient manner;


• It is not possible to enumerate all duties, but your scope covers all Sales Support and Customer Service related responsibilities. Your duties will also extend to other departments as and when required;

KEY STAKEHOLDERS

• Internal Business Team


• External Business Partner

KEY LEADERSHIP COMPETENCIES

• Building Collaborative teams / relationships;


• Interpersonal Awareness / display compassion and empathy;


• Excellent communication both verbal and written;


• Forward thinking.

KEY FUNCTIONAL COMPETENCIES AND RELEVANT EXPERIENCE

• Graduate Degree/ Diploma (Any discipline) together with relevant experience;


• Some working experience would be an advantage, including hands-on and report/document writing;


• Exposure to Multinational Culture | Work-environment;


• Coordinating with internal Sales Team and with Project | Construction Sites for specific activities;


• Confidence to handle Internal | External Customer Complaints over email/ phone/web interface;


• Synergize with other team members to make sure customers are handled in a professional and friendly manner.


• Great attitude who embraces every situation with enthusiasm and Customer centric approach;


• Good interpersonal skills and the ability to interact with all levels of people in a professional manner;


• Hands On approach to any Challenges and ability to resolve issues or flag reoccurring issues;


• Good and effective communication skills, able to read, write and converse in English;


• Goal oriented, analytical, self-motivated, confident, proactive and initiative. The ability to be flexible, decisive and quick-thinking;


• Knowledge of ERP system would be advantageous.


• Resonate with Leviat Values including safety aspects.

** Please note that this position is based at our Singapore office/factory located at 10 Benoi Sector, Singapore 629845 (West Region).

What we offer?

• We are a global business, looking to attract and retain the best talent


• A culture that values opportunity for growth, development and internal promotion


• Highly competitive base pay


• Pension contribution


• Hybrid and flexible working dependent on your role


• A range of other benefits, specific to your role and depending on where in the world you join us i.e. health care, medical insurance, discounted shopping


• Ongoing personal learning and development support

Leviat is an equal opportunities employer. We are commited to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal. We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.