Customer Service Executive

Salary :

$2,800 - 3,200 monthly

Job Type : Full Time

Number of Applicants

:

000+

Job Description - Customer Service Executive

Professionally handling and responding to customer enquiries within the required response time and maintain high level of service
Attend and respond with propose writing to all customers feedback via emails, social media, phone calls and other channels
Take ownership of escalation, corrective actions to resolve customer issues
Maintain a high and consistent level of support quality across various departments
Compile customer feedback and provide advisory to management by generating monthly data
Develop and improve SOP for handling customer complaints
Assist on CRM / festive products enquiries online / phone call when necessary
Perform other ad-hoc duties as assigned

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