Customer Service Executive (CVT-2025-03-01)

Duties and Responsibilities

• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems.
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests.
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries.
• Coordinate between warehouse, shipping agents, Customers and relevant port agents and stevedores.
• Monitor vessel schedule via PSA Portnet and Jurong port system.
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel district park, Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Ensure all jobs completion and invoicing done on time.
• Ability to multitask and prioritize workload and adapt to continuously changing procedures and processes.

Qualification and Education Requirements:

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

Skills Competencies

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions