Customer Service Executive (DG) - Urgent

Job Summary:
• Basic Salary: $2,800 to $4,000 (depending on relevant exp)
• Annual Wage Supplement & Performance Bonus
• Working Days: Monday to Friday
• Working Hours: 8.45am to 6.15pm
• Working Location: Tuas View Lane (company transport at Jurong East / Boon Lay / CCK / Tampines)
• Well-known MNC firm with great career progression

Responsibilities:
• Supervise and coach the Customer Service Assistants (CSA) in the handling of daily customer orders and requests.
• Supervise and ensure that order processing of customer’s receipt and issue orders are promptly and accurately performed by the staff.  
• Ensure that all relevant transactional records for customer’s orders and warehouse receipts and issues are filed accordingly.  
• Maintain good rapport with customers to understand their requirements and response to enquiries and service issues highlighted by the customers.
• Escalate critical issues to the Asst. Manager, quality and staff discipline. 
• Ensure that the customer products shelf-life and stop-ship dates are managed and updated accurately and timely from time to time.
• Backup Asst. Manager on Monitoring the AED compliance on permit declaration during his/her absence. 
• Prepare customers’ KPI reports
• Back up AM to maintain store inventories & stocks replenishment of packaging material (e-Procurement) or local transportation billing reports etc. 
• Back up AM to respond to Customer Feedback Request (CFR) for root cause analyse and to implement the corrective or preventive actions (CAR)
• Review of LC performance: Reduce the LC discrepancy and improve LC lead-time improvement (SLA 2 calendar day)
• Prepare Dangerous Goods Declaration / IMDG 
• Booking processing (based on SLA), COO application, LC submission within the SLA

Requirements:
• Candidates must have knowledge of Dangerous Goods (DG)
• Knowledge of pivot table and VLOOKUP

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. 

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Sooi Jia Hui Agnes
Reg No: R23113053
MCI Career Services Pte Ltd 
EA Licence:06C2859