Customer Service Executive - Hiring Now

Qualifications & experience

• Min 5 years of working experience in a similar position in Freight Forwarding ( Air and Ocean )
• Able to converse both English and Mandarin due require to liaise with Overseas Chinese Customers/Agents
• Knowledge in Supply Chain Management
• Required Skills - Microsoft Office , Excel , PPT

Tasks & responsibilities

• Liase with customers or overseas agents on shipment instructions and booking updates . Co-ordinate booking and tracking of import and export air and ocean shipments. Monitor Shipment status and update customer and overseas agents. Sending Pre-Alerts to shipper , consignee and overseas agents
• Liaise with airlines , GSA , coloaders on freight booking and update customers/oversea agents with the booking details.
• Issue invoices to customer and overseas agents and keep all records updated
• Oversee and manage all aspects of air and ocean export and import operations
• Monitor all incoming shipment with carrier website or portnet on the estimated arrival details
• Ensure all dangerous goods documents are in place and procedure are met
• Close coordination and booking with carrier and haulier . Monitor Permit Declaration activity with permit declaration vendor
• Handle dispute and queries from customer and oversea offices on billing matters and resolve in timely manner
• Establish and maintain positive relationship with customers and vendors
• Handle any other assignments as and when required by the superior or Management