We are in need of an organized Customer Service Executive ( Logistic) to join our innovative team at Private Advertiser in Central Region.
Growing your career as a Full time Customer Service Executive ( Logistic) is an unparalleled opportunity to develop key skills.
If you are strong in problem-solving, analysis and have the right determination for the job, then apply for the position of Customer Service Executive ( Logistic) at Private Advertiser today!
MNC company / Logistic company
3 days office and 2 days work from home
Company transport from major MRT
Good package with 21 days to 28 days of annual leave
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, or live chat.
- Provide accurate and timely information on shipment status, delivery schedules, and other logistics-related queries.
- Coordinate with internal departments, such as warehouse and transportation, to ensure timely and accurate order processing and delivery.
- Resolve customer complaints and concerns by investigating issues, proposing solutions, and following up to ensure customer satisfaction.
- Maintain accurate and up-to-date customer records and documentation.
- Collaborate with sales and operations teams to identify opportunities to enhance customer experience and improve operational efficiency.
- Stay updated on industry trends and regulations to provide informed support and advice to customers.
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Requirement
- Prior experience in a customer service role, preferably in logistics or supply chain.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
- Knowledge of logistics processes and terminology is a plus.
- Positive attitude and a strong commitment to customer satisfaction.
- Degree or diploma in logistics, supply chain management, or a related field is preferred.
Chan Chee Meng
EA 07C3069
R1110620
Benefits of working as a Customer Service Executive ( Logistic) in Central Region:
● Career Growth Potential
● Continuous Learning Opportunities
● Attractive packageCompetitive Pay