Customer Service Executive (Sales Department) - JR - Hiring Immediately

• Well Established Electronic Trading Company

• Working Hours: 5Days / 8.00am - 5.30pm

• Salary: $2300 - $2800 + Quarterly Incentive + 4months BONUS !!!!

• Location: Kallang / MRT Walking distance

• No experience are welcome , on job training provided

Job Scope:

• Manage customer sales inquiries for both cash and credit transactions
• Up-sell or cross-sell company products and services as appropriate
• Builds positive and effective relationships with clients and ensures their satisfaction
• Monitor and follow-up on outstanding order status using the ERP system and take necessary actions to fulfil customer orders
• Liaise and work collaboratively with internal and external stakeholders to ensure customers
• Receive their complete order within the timeframe given
• Resolve customer complaints and issues which includes escalating unsolved cases to the relevant stakeholders and departments
• Successfully negotiate pricing with customers, suppliers
• Process and release accurate invoices for all relevant sales

Requirement:

• Diploma or Degree & Above
• Working knowledge of Microsoft Office applications with strong knowledge of Excel to include V-lookups, pivot tables, and formulas
• Candidates who are familiar with digital platforms, e.g: Hubspot, Salesforce, on-line chat, e-store management, will also be considered

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

Mui Jia Rong (Darren)

(Reg No : R2196673)