Customer Service Executive [ Up to $3,300 / 6 months / Central ] (YL) - Competitive Pay

Company : RecruitFirstLtd

Job Type : Full Time

Number of Applicants

:

000+

Fast Apply

Job Description - Customer Service Executive [ Up to $3,300 / 6 months / Central ] (YL) - Competitive Pay

We are seeking a driven Customer Service Executive [ Up to $3,300 / 6 months / Central ] (YL) to join our knowledgeable team at RecruitFirst Pte. Ltd in Toa Payoh Central, Central Region.
Growing your career as a Contract/Temp Customer Service Executive [ Up to $3,300 / 6 months / Central ] (YL) is a great opportunity to develop productive skills.
If you are strong in persuasion, critical thinking and have the right talent for the job, then apply for the position of Customer Service Executive [ Up to $3,300 / 6 months / Central ] (YL) at RecruitFirst Pte. Ltd today!

Job Details:
Job Title: Temp Executive, Customer Experience & Operations Management, Digital Platforms.
Department: Digital Platforms
Employment Type: Temporary
Duration: 6 Months from End April/ Early May
Work Location: eCapitaHub (Toa Payoh)
Salary: Up to 3,300 (depending to on work experience)

Job Description
Job Scope :
• Monitoring and managing the entire customer service process
• Resolving customer issues brought to our attention in a timely and effective manner
• Creating procedures and policies for effective customer service
• Liaising with other functions such as marketing, business development and partnership to align customer service goals and initiatives
• Proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience
• Create presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations team
• Continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency
• Ensure that Standard Operating Procedures (SOPs) are kept updated
• Provide administrative support and perform ad-hoc duties as assigned

Job Requirement:
• Diploma in Operations or equivalent with at least 3-4 years of relevant working experience
• Strong proficiency in Microsoft Word, Excel & Powerpoint
• Fast and independent with strong analytical and problem-solving abilities
• Ability to drive change and provide continuous improvement ideas
• Possess good interpersonal and communication skills
• Experience managing several stakeholder relationships across suppliers, internal and customers
• Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
• Ability to work collaboratively as part of a cross-functional team

Interested Applicants
Apply via Jobstreet:
1.Full name:
2. Staying Area
3. Available dates:
4. Commitment Period (start and end work dates)
[ ONLY SINGAPOREANS ]
ONLY SHORTLISTED APPLICANTS WILL BE NOTIFIED.
Eng Yi Ling
Outsourcing Team
RecruitFirst Pte Ltd
E.A.13C6342