Customer Service Manager (Freight Forwarding) - Join a Leading Company

The Opportunity:

Adecco is in an exclusive partnership with a prominent global leader in the freight forwarding industry to hire talented individuals. We are currently looking for a Customer Service Manager who will take charge of leading a team, ensuring operational efficiency, and delivering outstanding customer experiences.

• Career Growth
• Hybrid Working Arrangement
• Location: East
• Working hours: Monday - Friday (8:30 am - 5:30 pm)
• Salary: up to $13,000

The Job:

• Responsible for overseeing and training the Customer Service team, and daily operations tasks.
• Proactively address challenges, and deliver timely resolutions to minimize impact on customer satisfaction.
• Identify root causes, determine suitable action plans, and communicate them effectively to relevant parties.
• Cultivate strong customer relationships, gather feedback regularly, propose service improvements to enhance NPS scores, and promote customer retention.
• Consistently follow up on operational reviews with customers, addressing complaints, disputes, and service failures through effective corrective and preventive measures.
• Participate in initial and ongoing business implementation meetings with clients.
• Contribute to ongoing improvement initiatives and programs aimed at enhancing effectiveness, efficiency, and maintaining optimal costs

The Talent:

• Minimum 10 years of industry experience either in the forwarder or carriers' industry.
• With experience in people management and leadership, including recruitment, training & development, coaching, conflict, and performance management.

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to
  hear from you!
• We regret that only shortlisted candidates will be notified.

Chua Wei Ling
Direct Line: 8126 9981
EA License No: 91C2918
Personnel Registration Number: R2197152