Customer Service Manager - Urgent Hiring

Job Description:

We are on an exciting track of change and looking for an individual to join us in our journey. You should have excellent communication skills, work independently and have the initiative to solve problems on a daily basis. 

We're looking for someone with experience in high-end retail or food and beverage, seeking an office job with regular hours, away from the long shifts typical in retail and F&B.

Roles & Responsibilities

Responsibilities

• Retail Outlets & Driver Management
  • Create, update and execute service SOP
  • Communicate and regularly monitor SOP compliance for all staffs
  • Visit outlets on a regular basis to check on compliance to SOP
  • Monthly rostering of counter staffs
  • Review of Mystery Service Audit of counter staffs
  • Conduct mid year & year end performance reviews of all staffs 
• Customer Service Handling
  • Handle and resolve customer complaints and reviews from all channels
  • Handle and resolve staff service complaints
  • Key account management for top customers 
• Office & Factory Management
  • Coordinate and solve retail/ customer service problems
  • Manage and train customer service team in office
• Corporate Sales Management
  • Respond and provide quotations for corporate enquiries. 
  • Coordinate and manage corporate order receiving process

Preferred Qualifications: 

• Minimum 2 years of customer service experience in a office/retail setting will be preferred
• Technology savvy, able to type and respond to chat enquiries 
• Educational Requirements: Diploma and above is preferred but not required

What’s in it for you?

Competitive allowance and benefits e.g. Laundry Discounts, Birthday Vouchers

14 Days Annual Leave

Working Hours 

5.5 Working Days Per week

Mondays - Friday: 8am to 5pm 

Alt Saturdays: 8am to 12pm

Work Location: Toa Payoh Industrial Park