Customer Service Officer

Location: Ang Mo Kio
Salary: $2800 - $4000

Responsibilities:

• Provide comprehensive support to corporate clients, managing orders and inquiries from start to finish.
• Oversee distributor relations, focusing on procurement and customer service.
• Prepare quotations and necessary documentation to customers.
• Keep updating pricing data & order status for clients reference.
• Collaborate with clients/logistics forwarders/ and other departments to ensure smooth operations.
• Address customer inquiries shortly.
• Work closely with internal departments (sales, warehouse, engineers) to resolve customer issues and implement effective solutions.

Requirements:

• Diploma with 2+ years of relevant experience in the Semiconductor Industry.
• Strong communication skills.
• Works well under pressure

Benefits:

• Working hours 8.30 am to 5.30 pm, Mon to Fri.
• Medical and Dental Claim
• Performance Bonus & 13 months
• Annual Leave 14 days

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

JD

Responsibilities:
Distributor handling not limiting to procurement and customer service support
Provide good customer support to our corporate customers, including end-to-end management of customers orders and requests
Respond promptly to customers inquiries, including requests for quotations, service support and documentation
Prepare and submit quotations to customers promptly
Prepare and submit documents required by customers in their respective management systems
Proactively update customers on their order status and shipment schedules
Maintain accurate and updated records of spare parts price lists for customers
Coordinate and liaise with customers, forwarders and internal departments to fulfil customers orders and ensure timely
execution of shipments
Prepare and submit documentation to assist customers with custom queries
Work closely with internal teams to manage customers issues & solution implementation

Requirements:
Degree or Diploma holder with at least 3 years of relevant working experience
Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
Strong command of spoken and written English
Able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)
Possess a customer-centric mindset
Meticulous & hardworking with strong organizational and analytical skills
Good self-drive and self-discipline with minimal supervision required and possess a 'Can Do' attitude
High level of integrity and can be trusted in handling confidential information
Able to work well in a team as well as being independent and pro-active
Able to work under tight schedules and handle high volume of requests, yet remain composed and positive under difficult
situations
Able to work after office hours when required
Have excellent communication, interpersonal and influencing skills to integrate with people of differing backgrounds
Experience in managing multiple projects/engagements with short deadlines is an advantage

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This customer service role primarily involves handling procurement tasks and liaising with distributors, primarily those based in Taiwan.

Job Scope:

• Acts as liaison with internal teams (sales, warehouse, and engineers) and external parties like distributors.
• Collects feedback from Engineers and communicates with distributors.
• Coordinates with suppliers to manage lead times, backorders, and stock replenishment.
• Receives and processes purchase orders from internal stakeholders.
• Maintains accurate and updated records of spare parts price lists.
• Updates order status and shipment schedules.

Requirements:

• Diploma holder with at least 2 years of relevant working experience
• Being able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)
• Must be good at communication

• Able to work under tight schedules and handle a high volume of requests, yet remain composed and positive under difficult situations

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Prefer Singaporean or PR
This position will lead by Customer Service Manager
They have a few employees in the Customer Service team, and responsible for different roles. The current open position is mainly in handling procurement.
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Posted Indeed. YK 11/08/2023

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