Customer Service Officer

JOB DESCRIPTION

• Handle cooling enquiries from the public with professionalism
• Promote, educate and guide callers on their enquiries
• Provide case-specific advice and quality customer service to customers over the phone
• Keep abreast with latest policies and procedures so as to provide accurate information to customers
• Resolve customer’s queries effectively and escalate problems promptly
• Work as a team to ensure that call centre service KPIs are met
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the Head of department from time to time

JOB REQUIREMENTS

• Possess effective telecommunication & strong customer service skills
• Experience as a call centre manager, managing/setting up a call centre team
• Passionate in delivering customer-centric service
• Proficient in English and at least one other language
• Able to comprehend customers’ enquiries accurately and document them quickly in the system
• Experienced in handling stressful situations appropriately
• Meticulous and independent