We are on the lookout for an experienced Customer Service Officer [Banking Industry] @ North to join our talented team at RecruitFirst Pte. Ltd in Toa Payoh, Central Region.
Growing your career as a Contract/Temp Customer Service Officer [Banking Industry] @ North is an awesome opportunity to develop useful skills.
If you are strong in attention to detail, emotional intelligence and have the right talent for the job, then apply for the position of Customer Service Officer [Banking Industry] @ North at RecruitFirst Pte. Ltd today!
Working hours: Office Hours (Monday - Friday, 9am - 6:30pm)
Duration: 1 year contract (Renewable)
Description:
- Managing all email escalations relating to service/product enquiries, complaints, feedbacks & compliments
- To ensure all customers service/product enquiries, complaints, feedback & compliments are routed to correct stakeholders.
- Ensure proper resolution and closure to all email escalations.
- Ensure service levels are fulfilled within SLA set
- Accurate reporting of daily/weekly/monthly statistics based on email escalations & report received.
- Assist team lead in handling complaints escalations from Senior Management
- Preparation of management reports
- Analysis of complaint cases to ensure proper classification/tagging and monthly reporting.
Interested applicants, please send resume to [[email protected]] OR WhatsApp [+65 88006138]
Only shortlisted candidates will be notified.
Amanda Yew Zhen Zhen
Consultant
Reg No: R21100261
RecruitFirst Pte Ltd
E.A.13C6342
Benefits of working as a Customer Service Officer [Banking Industry] @ North in Toa Payoh, Central Region:
● Career Growth Potential
● Continuous Learning Opportunities
● Leading Industry Pay
No CV Required
How to get there?
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