We are eager to add a strategic Customer Service Officer (Call Centre) to join our elite team at EM Services Pte Ltd in Bukit Merah, Central Region.
Growing your career as a Full time Customer Service Officer (Call Centre) is a promising opportunity to develop vital skills.
If you are strong in negotiation, emotional intelligence and have the right initiative for the job, then apply for the position of Customer Service Officer (Call Centre) at EM Services Pte Ltd today!
Job Responsibilities:
- Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services
- Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily
- Depending on the projects assigned, candidates may be required to perform cross selling and upselling of products and services to existing customers and prospects
Requirements:
- Able to communicate fluently in English and at least one other language to attend to non-English speaking customers
- Prior experience in a call centre environment is preferred
- Candidates with prior customer service experience in other businesses and operations may be considered as well
- Possesses a customer service mind set and is able to empathise with customers and quickly grasp the issues they’re facing
Benefits of working as a Customer Service Officer (Call Centre) in Bukit Merah, Central Region:
● Career Growth Potential
● Room for Advancement
● Leading Industry Pay
No CV Required
How to get there?
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