We are eager to add a versatile Customer Service Officer to join our experienced team at Keppel (Infrastructure Division) in Central Region.
Growing your career as a Full time Customer Service Officer is a great opportunity to develop indispensable skills.
If you are strong in creativity, innovation and have the right attitude for the job, then apply for the position of Customer Service Officer at Keppel (Infrastructure Division) today!
JOB DESCRIPTION
- Handle cooling enquiries from the public with professionalism
- Promote, educate and guide callers on their enquiries
- Provide case-specific advice and quality customer service to customers over the phone
- Keep abreast with latest policies and procedures so as to provide accurate information to customers
- Resolve customer’s queries effectively and escalate problems promptly
- Work as a team to ensure that call centre service KPIs are met
- Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the Head of department from time to time
JOB REQUIREMENTS
- Possess effective telecommunication & strong customer service skills
- Passionate in delivering customer-centric service
- Proficient in English and at least one other language
- Able to comprehend customers’ enquiries accurately and document them quickly in the system
- Experienced in handling stressful situations appropriately
- Meticulous and independent
- Prior experience in customer service or call centre will be advantageous
- Must be eligible to work in Singapore without sponsorship or restriction
Benefits of working as a Customer Service Officer in Central Region:
● Company offers great benefits
● Rapid Progression
● Attractive packageCompetitive Pay
No CV Required
How to get there?
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