$3,000 - 4,500 monthly
Number of Applicants
:000+
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Customer Service Officer (Banking)
Position: Customer Service Officer (Banking Sector)
Location: Jurong or Changi depending on preferred location and proximity from residence
Work Timings: Rotational Shifts : 1pm to 10 pm or 2 pm to 11 pm or 3 pm to 12 pm ( 1 week day off and 1 weekend off )
Job Requirements:
1. Comfortable with using computer applications and tools.
2. Background in customer-facing roles (front or backend) is preferred.
Job Role and Responsibilities:
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Uphold professional standards when interacting with customers
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided.
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