Customer Service Officer - Singapore Airlines Service Centre at ION Orchard

Job Description

The successful candidate will be part of SIA's Sales & Marketing Division.

Key Responsibilities include:

• Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include:
  
  
  
  • Attending to general enquiries
  
  
  • Providing reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds)
  
  
  • Handling membership related transactions
  
  
  
  


• Assist in backroom administrative functions and other ad-hoc duties if necessary


• He/She will be rostered for shifts within the daily operating hours of 9am to 6:30pm, including weekends and public holidays, on a rotational basis
   

Requirements

• Minimum of NITEC/Higher NITEC or equivalent


• Work experience in the airline/travel industry or customer services, with knowledge of airline tariffs and ticketing will be an added advantage.


• Working knowledge in Microsoft Office


• Possess good verbal and written communication skills and customer service attributes


• A team player and a quick learner


• Able to adapt quickly in response to changes and have the ability to handle work stress


• Training in essential customer service, transactional skills and systems will be provided

Note: This will be a 1-year contract position.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified