We are seeking a resilient Customer Service Officer[BANKING/FINANCE ENVIRONMENT] to join our stellar team at Just Recruit Singapore Pte Ltd in Braddell, Central Region.
Growing your career as a Full time Customer Service Officer[BANKING/FINANCE ENVIRONMENT] is an awesome opportunity to develop excellent skills.
If you are strong in strategic planning, project management and have the right initiative for the job, then apply for the position of Customer Service Officer[BANKING/FINANCE ENVIRONMENT] at Just Recruit Singapore Pte Ltd today!
Job Detail
- Call central environment
- Monday to Friday only
- Office hour(830am - 6.00pm)
- If able to work shift, extra $200 shift allowance(latest shift is 2pm to 11pm)
Responsibilities
- Handle and resolve all customer queries received via phone or email effectively and promptly.
- Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer.
- Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
- Achieve individual and team goals.
- Proactively escalate query trends or potential issues to team lead/manager
- Perform other assigned duties and/or project work.
Requirements
- Minimum Diploma and/or 2-3 years of relevant contact center/customer servicing experience
- Proficiency in local languages/dialects will be an advantage
- Strong communication skills
- Passion for problem-solving with the ability to identify root causes and pursue effective solutions.
- Able to work independently and as part of a team.
- Resourceful and able to perform well under pressure.
- Fast learner, able to quickly pick up constantly evolving variety of products and services.
Benefits of working as a Customer Service Officer[BANKING/FINANCE ENVIRONMENT] in Braddell, Central Region:
● Company offers great benefits
● Company offers career progression opportunities
● Generous Compensation
No CV Required
How to get there?
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