Customer Service & Procurement Executive

Are you looking for the next step in your career? We’re searching for a Customer Service & Procurement Executive to join our team to provide high quality service to our customers in Singapore and broader South East Asia region. You’ll play an integral part of delivering our mission: to deliver the right medicine, to the right patient, at the right time.

Day to day, this role will see you provide service to our customers by answering phone/email/fax enquiries, processing orders, addressing service needs and complaints as well as the procurement of quality products to meet customer needs and service standards. You’ll work closely with our Customer Service, Warehouse, and Quality teams, as well as local Finance staff to ensure the highest standard of service to customers and suppliers.

On a day to day basis, this role will see you: 

• Respond to customer telephone enquiries regarding orders, service needs, product complaints, customer accounts, deliveries and back orders or direct enquiry to the appropriate person
• Process orders in a timely manner
• Drive the sourcing and procurement activities for requests
• Assist with stock for our orders and pick/pack orders as required
• Liaise with freight forwarders for updates on in- and out- bound stock 
• Maintain temperature monitoring for our warehouse

To be successful for this position, you'll need: 

• Completion of secondary education, diploma or tertiary qualifications preferred
• Demonstrated experience in a customer service environment
• Excellent English//Cantonese/Mandarin communications skills, both written and verbal
• Strong attention to detail
• Excellent time management ability 
• Exposure to Good Distribution Practice (GDP) and Hospital Authority (HA) compliant environment advantageous
• Motivated and adaptable, with a proactive approach to problem solving
• Excellent team player, with a positive approach to work
• Willing and able to work from our offices in 486596 

Shortlisting and Interviewing 

Applications will close at 5pm, Friday, 28 June 2024, with interviews to follow shortly thereafter.