Customer Service Representative

Our client is a reputable insurance provider and they're seeking a reliable individual to enhance their customer service team.

Key Responsibilities:

• Meet established KPIs as set by team management.
• Deliver exceptional service to guarantee high customer satisfaction and retention rates.
• Act as the primary point of contact for all customer interactions, utilizing phone, email, and live chat channels effectively.
• Handle incoming calls related to pre-sales inquiries, sales, and post-sale support needs.

Requirements:

• Diploma or GCE 'O' level; prior experience in call center is advantageous.
• Strong communication skills with a proactive and positive demeanor.
• General Insurance certification is a advantageous.

Apply now by submitting your updated resume.

(EA: 94C3609/ R23114633)