Customer Service Representative (Aviation)

Job Title: Customer Service Representative

Role Summary/Purpose:

To provide a differentiated customer service experience to our worldwide customers who send their parts for repair and scrap replacement services.

Essential Responsibilities:

• Engage with assigned customers on all matters pertaining to the fulfilment of their PO requirements,
• Ensure customer contract pricings are loaded timely and accurately in ERP system and to report any issues immediately.
• Provide timely and accurate quotation and diligently follow-up with timely customers’ approval.
• Administer scrapped parts downgrade and issue NSMR and purchase parts for scrap replacement where required.
• Set up new customers’ accounts.
• Proactive follow-up with Shop teams and/or Customer Program Managers and/or Sales Directors for prompt issue resolutions and/or communications
• Respond to customers’ queries in a timely and professional manner.
• Undertake further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.
• Execute duties with EHS mindset and utmost integrity.

Qualifications/ Requirements:

• Minimum Diploma Level.
• 1 year of relevant working experience is advantageous.
• Relevant experience in customer service is an advantage.
• Strong communication skills, both written and oral. 
• Competent with Microsoft applications.
• Ability to manage self and tasks in proactive manner, excellent organizational and administrative skills. 
• Attention to detail, possess a calm and analytical approach to problem solving.

Interested candidates may apply through the application system. We regret to inform only shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

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