Customer Service Representative - Excellent Benefits Package

OVERVIEW

The Customer Service Representative (CSR) is the key day-to-day contact for all our sales and customer support activities. Assigned to a team working collaboratively to support given territories or markets, the CSR applies his or her excellent customer service skills and system knowledge to meet the daily needs of the customer.

KEY RESPONSIBILITIES

1.Customer Service

• Respond to customer requests for information in a timely manner.
• Answer customer telephone calls, providing technical information and addressing and resolving inquiries and problems.
• Work with the Account Manager (AM) to develop quotes.
• Expedite customer orders.

2.Sales Opportunities

• Share with the AM opportunities to introduce IEWC services to customers.

3.Clerical Duties

• Process customer orders and confirmations on our computer system.
• Fill requests for catalogs, samples and giveaways.
• Accuracy and completeness through all means of communication.

4.Sales Data

• Maintain accurate and updated data within the CRM system.
• As requested, create and run sales reports and mailing lists.
• Complete and maintain all required paperwork, quotes, records, reports and documentation.

5.Marketing Support

• Secure and communicate through the CRM system for growth opportunities uncovered through dialog with existing customers.

6.General Admin & Finance support for Singapore office team