Customer Service Representative - Fast Hire

Responsibilities and Accountabilities

End to end order processing: order entry and ends with product delivery and customer invoicing, and continues with post transactional support including, but not limited to :

• Customer relationship management - providing customer with positive experience
• Responsible for ensuring that orders are input into the system accurately and in a timely manner
• Goods issues, invoicing month-end closing through SAP
• Ensure customer needs/requests are met in a timely manner
• Ensures timely delivery of products through collaboration with manufacturing plants and logistic providers
• Import/export customs compliance
• Maintain customer's order through internal order book system
• Prepare and collate shipping documents to be submitted to bank and/or customers
• Provide internal clients customer feedback
• Planning for contingency in dispute resolution and post-sales services
• Assist Sales Managers in managing core accounts
• Coordinate customer product quality issues with Sales and Operations personnel
• Collaborate with Sales and Finance to manage customer credit issues

Administrative Support

• General administrative duty to ensure proper functioning of office: Safe keeping of office records like IT equipment listing, staff parking with building management, courier arrangements etc.
• Procurement of office supplies and pantry supplies 
• To work closely with IT to ensure all office equipment function properly

Skills & Knowledge Required

Level of education & Experience Required

• At least Diploma in Supply Chain Management or equivalent
• Proficiency in SAP, especially SD module
• At least 3 years' experience in Chemical Industry
• Familiar with import and/or export clearance process, LC negotiation, INCOTERMS and shipping practices
• Good computer skills including use of MS Office (Word, XL, Powerpoint, Outlook)
• Excellent oral and written communication skills

Behavioural skill

• Able to work independently with minimal supervision
• Strong team player
• Ability to adapt and work effectively within a variety of situation and manage competing demands
• Display imitative by proactively taking action to solve and prevent is
• Well-organized, displays strong work ethic and accountability
• Committed to personal development and has a positive attitude