Customer Service Representative - Professional Development Opportunities

Job Responsibilities
• Maintain pleasant pre and after sales service with customers by understanding their needs, addressing inquiries, and providing personalized assistance.
• Deliver personalized service over the telephone to customers on products and services enquiries in an effective and efficient manner.
• Answer general customer service questions from email, and where appropriate, transfer customer’s request to other department to obtain specific information if required.
• Acquire in-depth knowledge of our products and services to effectively communicate features to customers.
• Able to understand customer needs and provide appropriate solutions.
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
• Represent our brand with professionalism, enthusiasm, and integrity at all times, reinforcing a positive brand image with every interaction.
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Continuously identify work process improvements.

Qualifications
• 0-2 years of relevant experience
• Experience in customer service preferred
• Excellent communication skills, both verbal and written, with a strong ability to engage and build rapport with customers.
• Computer proficiency
• Strong problem-solving skills and ability to handle customer inquiries and concerns with empathy and professionalism.
• Consistently deliver high-quality customer service
• Ability to work independently as well as part of a collaborative team environment.
• Flexibility to adapt to changing priorities and business needs

Schedule
• Day shift: 9am to 6pm
• Monday to Friday