Customer Service - Room for Advancement

Our Client's Service/Product:

Waste Management

The Responsibilities:

• Assist the Customer Services team in answering customer inquiries through phone, email or WhatsApp support
• Provide excellent customer service by actively listening and responding to customer needs and concerns in a professional manner
• Accurately process orders, check/print/scan CODO, matching PO while ensuring that customer inquiries are resolved in a timely manner
• Collaborate with other departments to ensure customer satisfaction and timely resolution of issues
• Keep accurate and up-to-date records of customer interactions and follow-up actions taken
• Maintain a positive and professional attitude while working with customers and other team members
• Perform other related duties and responsibilities as assigned by supervisor

The Requirements:

• Communicate effectively with customers, listening to their concerns, and provide timely and accurate responses to their inquiries
• Collaborate with other members of the team to provide excellent customer service
• Maintaining a positive and professional attitude while working with customers and other team members

JO Reference: 104970

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.