Customer Service [Team Lead / Downtown / Insurance Industry] - Urgent Role

RecruitFirst is hiring! We are looking for passionate and energetic talents as a Customer Service Team Lead for my client who is a leader in the Insurance industry!  

Job Description

• Lead, mentor, and motivate the customer service team to achieve performance targets and deliver exceptional service.
• Conduct regular team meetings to communicate goals, share updates, and address any concerns and feedback.
• Define key performance indicators (KPIs) for the customer service team in alignment with organisational goals.
• Regularly track and analyse KPIs, providing insights to drive continuous improvement.
• Handle escalated customer enquiries and complaints, ensuring swift resolution and customer satisfaction.
• Support the team to handle incoming calls, emails, and message from insurance customers promptly and professionally. 
• Educate customers on insurance policies, coverage details, and additional services to enhance their understanding and satisfaction.
• Strive for excellence in customer service by actively listening to customer needs and providing tailored solutions.
• Embed a customer feedback loop into customer service operations and provide insights and suggestions for process improvements.

Requirements

• Diploma or equivalent with Certificate of General Insurance (CGI) or possession of General Insurance Certificate and/or Certification of Health Insurance
• Minimum 2 years’ experience of managing customer service team in the insurance industry
• Familiar with customer service KPI and metrics

 To apply, kindly send in your updated resume to jiaxin.koh(a)recruitfirst.co

We regret that only shortlisted candidates will be notified

Koh Jia Xin (R2091497)

RecruitFirst Pte Ltd (EA13C6342)