We are looking for a meticulous Customer Service (Team Lead / Toa Payoh / Up $3800) to join our growing team at PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) in Toa Payoh, Central Region.
Growing your career as a Full time Customer Service (Team Lead / Toa Payoh / Up $3800) is a promising opportunity to develop essential skills.
If you are strong in decision-making, time management and have the right vision for the job, then apply for the position of Customer Service (Team Lead / Toa Payoh / Up $3800) at PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) today!
Leading Utilities Group company
Duration: 12 months extendable/convertible
Working Location: Toa Payoh
Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work)
Up to 3 months bonus per year
Job Responsibilities
- Carry out supervisory duties to plan, assign and direct work to ensure daily operation efficiency, ensuring that regulatory and internal KPIs are met
- Supervise team of frontline agents; Monitor, coach and guide staff in meeting individual KPIs
- Identify and provide solutions to both customers’ and team needs
- Handle escalations and complaints
- Any other ad-hoc duties as assigned
Job Requirements
- Degree from a recognized institute
- At least 2 years of customer service management experience in customer facing role preferred
- Strong organisational, analytical and effective problem solving skills
- Strong communication skills, both written and verbal
- Proven people management skills; able to build relationship with colleagues at all levels
- Self-starter. Possess professional, positive, can-do attitude. Manage pressure effectively
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
https://go.persolkelly.com/job/apply/5810
Contact Number: 9154 2691
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R21103145 (Ng Shao Ze)
Benefits of working as a Customer Service (Team Lead / Toa Payoh / Up $3800) in Toa Payoh, Central Region:
● Unlimited Growth Potential
● Opportunities to grow
● Leading Industry Pay