Customer Service (ZL) | 20010224

Process booking to meet customer satisfaction and time frame required by KPI. Achieve to be the best customer service-oriented provider.

1. Shipping (50%)

Shipping coordination (20%)

• To be primary point of contact for the customer regarding all shipment arrangements.  

Operations (20%)

• Liaising with local and oversea office, agents and contractors for shipment requirements.

Billing (10%)

• Generate invoices and updates of cost from agents and contractors.

2. Warehouse (50%)

Order processing (20%)

• Daily coordinate with customer on the order drop to warehouse.
• Update the WMS based on the order from customers.
• Generate Pick list to warehouse.
• Coordinate with transporter on stuffing and unstuffing activities in warehouse.
• Prepare necessary freight document.
• Fast response to customer requests.

Warehousing (20%)

• Coordinate with warehouse Team Leader to carry out operation based on customer request.
• Ensure the job opening and closing.

Billing (10%)

• Ensure the month end billing is tally to the services provided to customers.
• CBM is calculator accuracy based on the inventory, inbound and outbound activities.
• On time posting invoices to customers.

• Diploma / Degree preferred
• Minimum of 2-year experience in logistics and warehouse
• Possess excellent communication and interpersonal skills
• Knowledge in shipping industry will be advantage
• Ability to work independently, meticulous, self-motivator and a team player
• Ability to cope in fast-paced environment
• Pleasant personality and a good team player
• Proficient in MS Office & able to work independently