Customer Services Administrator

Job Title:                     Customer Services Administrator

Location:                     Telford, Shropshire

Compensation:           £28,236 + Benefits

Role Type:                   Full time / Permanent

Role ID:                       SF74849

Help keep vital defence assets moving

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Customer Services Administrator at DSG Donnington, near Telford.

The role

As a Customer Services Administrator, you'll play a key role in supporting the efficient movement of vehicles and assets through the repair and maintenance process. Working closely with customers and operational teams, you'll help ensure accurate tracking, timely updates, and seamless coordination throughout the asset lifecycle. Your work will directly contribute to customer satisfaction, operational performance, and compliance across the business.

Day-to-day, you will be:

• Communicating with customers regarding vehicle and asset deliveries, collections, and scheduling updates.


• Updating and maintaining vehicle and asset records across company systems.


• Coordinating with workshop, planning, and transport teams to ensure efficient asset flow through the repair process.


• Monitoring asset progress and escalating any risks to delivery timescales or performance targets.


• Producing accurate reports, management information, and operational records while ensuring compliance with company procedures.

This role is full time, based on site at DSG Donnington. Working pattern is 08:00–16:00 Monday to Thursday, with Fridays alternating between 08:00–13:00 and 08:00–16:00.

Essential experience of the Customer Services Administrator:

• Experience using Microsoft Office applications, including Outlook.


• Experience using business systems such as ERP platforms and SharePoint.


• Strong administrative and organisational skills.


• Ability to manage accurate records and information.


• Full UK driving licence.

Qualifications for the Customer Services Administrator:

Educated to Level 2 in the National Qualification Framework (NQF) or equivalent workplace experience.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance


• Matched contribution pension scheme, with life assurance


• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+


• Employee shopping savings portal


• Payment of Professional Fees


• Reservists in the armed forces receive 10-days special paid leave


• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.


• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.

Babcock

We’re Babcock — a global FTSE 100 organisation with over 26,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [email protected] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 15/07/2026