Customer Services Executive (09-months Contract)

Company : Liberty Insurance

Job Description - Customer Services Executive (09-months Contract)

Role Summary
This role is responsible for handling calls and emails related to in‑scope inquiries across all lines of general insurance business, with a primary focus on motor insurance policies. The role supports customers, agents, and internal stakeholders to ensure timely and accurate service delivery in line with company service standards.

Role Responsibilities

Manage customer and agent inquiries received via hotline, email, and walk-in channels for all general insurance product lines, with a strong focus on motor insurance
Respond to queries and provide support for coverage clarification, premium payments, policy renewals, quotations, policy endorsements, Claims-related queries
Deliver accurate, clear, and customer-friendly responses in line with Service Levels and KPIs
Identify cases requiring escalation and ensure timely escalation to the relevant teams
Maintain proper case documentation for all interactions across phone and email
Perform any additional operational or administrative tasks as assigned

Role Requirements

Diploma or higher qualification
Minimum 1 year of call centre or customer service experience
Preferably 1-2 years of working experience in the insurance industry, especially in motor insurance
Strong writing skills and ability to communicate fluently in English and Mandarin (to handle Mandarin‑speaking customers)
Good customer service flair with a professional and empathetic approach
Proficient in Microsoft Office applications
Ability to work well in a team, with a positive attitude and willingness to learn
BCP and PGI certification

What's Next?
Does this role sound like a right fit for you? Click "APPLY" and include an updated resume and we will take it from there. Please note, those who do not make the shortlist might not be contacted.

Liberty Mutual at a Glance
Headquartered in Boston, Liberty Mutual Insurance Group is a diversified global insurer, being ranked the 8th largest global property and casualty insurer based on 2023 gross written premium. We rank 87th on the Fortune 100 list of largest corporations in the US based on 2023 revenue. We employ 40,000+ people in 29 countries and economies around the world.

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Customer Services Executive (09-months Contract)

Job Description - Customer Services Executive (09-months Contract)

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