Customer Solutions Executive, Ocean

Customer Service & Operational Coordination

• Act as main contact point for customers, ensuring smooth communication with internal teams, subcontractors, and overseas offices
• Assist customers during booking stage and provide timely shipment updates based on requirements
• Handle cross-trade shipments, ensuring clear coordination between Origin, Destination, and customers
• Verify documentation (e.g. Bills of Lading) to prevent errors or misunderstandings before cargo release
• Proactively address customer queries and resolve escalations promptly
• Ensure compliance with operational KPIs, including on-time cargo release, customs submissions, and job closure
• Monitor and update shipment milestones/status accurately in the system
• Prepare finance-related documents (AR/AP) and ensure quotation validity before shipment handling
• Ensure timely and accurate documentation collection, completion, and filing prior to vessel arrival
• Prevent shipment delays due to incomplete or incorrect documentation
• Coordinate with relevant departments (e.g. trucking, customs brokerage) for smooth operations
• Monitor payments and review invoices for accuracy in collaboration with Accounting

• Knowledge of local and international freight services and customs policies
• Familiar with industry standard programs and able to operate standard systems relevant to the position
• Independent self-starter, well-organised, detail-oriented and ability to multi-task with excellent time management skills