Customer Success Executive

About us:

Lucence is a pioneering precision oncology company with a bold vision: a world where cancer is defeated through early detection and timely treatment. Our cutting-edge liquid biopsy tests use advanced molecular profiling to guide personalized cancer therapies, transforming how cancer is diagnosed and treated. At Lucence, we are shaping the future of precision medicine by capturing both genetic and cellular data from a single blood draw, bringing us closer to our mission of overcoming cancer.
 

Key responsibilities: 

• Support the sales team in daily operations to meet company business goals and sales targets.
• Manage sales-related administrative tasks, including handling customer queries, preparing sample kits, and order forms.
• Deliver excellent customer support, fostering trusted relationships with key stakeholders.
• Monitor and replenish consumables (streck tubes/kits) on a regular basis.
• Careful follow up of sample QC completion and customer’s acknowledgement.
• Identify inefficiencies and roadblocks in sales processes, taking the initiative to execute improvements for a more efficient delivery of sales support.
• Track the progress of monthly/quarterly sales initiatives for comprehensive internal reporting.
• Implement and optimize sales automation/CRM tools to increase efficiency and reduce administrative burden on sales representatives.
• Undertake ad hoc duties as necessary, including the organization of seminars.

To be a good fit for this role, you would have: 

• Minimally a Diploma in business administration, science, or a related field.
• Prior working experience in customer service with a focus on sales support and coordination would be advantageous.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Flexibility to attend to customer support and operational matters beyond usual working hours
• Excellent communication and interpersonal skills.
• Knowledge in CRM Management software will be an advantage i.e. OnepageCRM, Salesforce
• Ability to multitask, while maintaining sharp attention to detail.