Customer Success Manager

Who we are. 

minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners DBS Bank, Great Eastern, PAssion Card, Mandai Wildlife Group, Singtel, GoJek, and FoodPanda. We are on a mission to redefine the engagement between brands and consumers in Southeast Asia.

The way we work.

At minden.ai, our culture is the foundation of everything we do. We believe in the power of teamwork and collaboration. We are continuous learners and commit to stay ahead of the curve to drive positive change in our industry. We are seeking pioneers with grit and passion, an insatiable intellectual curiosity and a heart for people to amplify effectiveness as a team.

We are looking for an experienced Customer Success Manager to join our Partnership Services Team in Singapore. As a Customer Success Manager, you will have the unique opportunity to combine your strategic consulting skills with your passion for delivering exceptional customer experiences, ensuring successful product adoption and retention of key business partners.

The role:

• Strategic Partnership: Collaborate closely with key business partners to understand their strategic goals, challenges, and opportunities, providing expert guidance and support throughout their adoption journey. 
• Product Adoption: Lead the implementation and deployment of our solutions within business partners’ organizations, leveraging your consulting background to drive strategic alignment and maximize value realization. Partner with cross-functional teams to ensure seamless integration and adoption, delivering measurable results that exceed client expectations.
• Performance Optimization: Analyze key business partners’ performance metrics and key performance indicators (KPIs), identifying opportunities for optimization and improvement. Utilize your consulting expertise to develop actionable recommendations and strategic initiatives that drive operational excellence and enhance business outcomes.
• Thought Leadership: Stay abreast of industry trends, best practices, and emerging technologies within the consumer product and loyalty space. Share your insights and thought leadership with our business partners through thought-provoking discussions, whitepapers, and presentations, positioning yourself as a trusted advisor and strategic partner.
• Client Advocacy: Collaborate with cross-functional teams to advocate for business partners-centric enhancements and initiatives that enhance the overall customer experience.
• Business Development: Proactively identify and pursue opportunities to drive business development within identified vertical, including the pitching of yuu rewards to onboard new partners into the yuu coalition to benefit existing partners and create value for our consumers. 

• Minimally 5 years in key enterprise account management roles
• Proven track record of enterprise and strategic account management in consumer products
• Excellent communication and interpersonal skills, with the ability to build rapport and credibility with C-suite executives and senior leaders.
• A good understanding of CRM solutions
• Familiar with database queries and ability to analyze complex data sets to develop actionable insights to grow accounts
• Experience working in an ambiguous, low control yet fast paced startup environment preferred

We regret to inform you that we will not be able to provide work sponsorship for this position.