Customer Success Manager

Company: Smart Staffs Recruiting Agency

Job Description

About AsiaPacific FinTech

AsiaPacific FinTech is a growing financial technology company providing digital payment, financial management, and business banking solutions to organizations across the Asia-Pacific region. We help businesses simplify financial operations through secure, scalable, and user-friendly technology.

We are looking for a Customer Success Manager to join our Singapore team and build strong, long-term relationships with our customers while helping them achieve measurable value from our platform.

The Role

As a Customer Success Manager, you will manage a portfolio of business customers throughout their lifecycle—from onboarding and adoption to renewal and expansion.

You will act as a trusted advisor to customers, understand their business objectives, identify opportunities to increase product adoption, and collaborate with internal teams to resolve issues and improve the overall customer experience.

Key Responsibilities

• Manage and develop relationships with a portfolio of B2B customers across Singapore and the APAC region.
• Lead customer onboarding and ensure successful implementation and adoption of AsiaPacific FinTech solutions.
• Conduct regular customer check-ins, business reviews, and product training sessions.
• Understand customer goals, challenges, and workflows and recommend appropriate solutions.
• Monitor customer health, product usage, engagement, and satisfaction.
• Proactively identify customers at risk of churn and develop retention strategies.
• Manage renewals and identify opportunities for account expansion, upselling, and cross-selling.
• Serve as the primary point of contact for customer questions, escalations, and business needs.
• Work closely with Sales, Product, Engineering, Operations, and Support teams to address customer requirements.
• Collect and communicate customer feedback to help influence product improvements.
• Maintain accurate customer records, activities, opportunities, and account information within the CRM.
• Track and report Customer Success metrics, including retention, churn, product adoption, CSAT, and Net Revenue Retention.

Qualifications

Requirements

• Bachelor's degree in Business, Finance, Information Technology, Marketing, Communications, or a related field.
• 3–5 years of experience in Customer Success, Account Management, Client Services, Relationship Management, or a similar customer-facing role.
• Experience working in a FinTech, SaaS, financial services, payments, banking, or technology environment is preferred.
• Strong experience managing B2B or enterprise customer relationships.
• Demonstrated ability to manage customer onboarding, adoption, retention, and renewals.
• Excellent communication, presentation, negotiation, and stakeholder-management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple customer accounts and priorities simultaneously.
• Comfortable working with CRM and customer success platforms such as Salesforce, HubSpot, Gainsight, or similar tools.
• Strong proficiency in written and spoken English.
• Knowledge of the Singapore and broader APAC financial services landscape is an advantage.
  Preferred Qualifications
• Previous experience supporting financial institutions, payment companies, or enterprise FinTech customers.
• Understanding of digital payments, financial technology, banking products, or financial APIs.
• Experience working with customer success metrics such as NPS, CSAT, churn, retention, and Net Revenue Retention.
• Experience conducting Quarterly Business Reviews (QBRs) with senior customer stakeholders.
• Familiarity with KYC, AML, compliance, and regulatory requirements within financial services is advantageous.
• Experience working with regional or multinational customers across APAC.

Required Skills

• Customer Manager
• Asset Manager

Experience Requirements

3-5 years of experience

Level: mid

Benefits

• Hybrid

Compensation Information

50,000 - 50,000 USD

Work Location

Work Arrangement: Hybrid

Location: Singapore

Application Deadline: September 20, 2026