Customer Support Associate (1-year FTC)

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission: 

• Communicating with Wise's customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

About you: 

• Have at least 1 year of experience working in a Customer Support role (Ideally in an in-house environment)
• Are willing to work from the office (please note that during your probation period (3 months), you’ll need to work in our SG office for 5 days a week).
• Have excellent verbal and written English. Additional language skills (Mandarin, Cantonese, Hindi, Thai, Malay and Vietnamese) are always a plus! 
• Are flexible. While you’ll be able to plan your own schedule to a certain degree, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• Have a razor sharp attention to detail. Can multitask and take responsibility in challenging, high pressure situations.
• You hustle. And hard. 

How we work:

• We work differently and we’re proud of it. As part of our support team, you’ll play a key role in helping our customers have a great experience with Wise. 
• You’ll also be the link between our customers and teams, helping our product teams identify areas for improvement.
• There’s no script and no hand holding and we trust each other to get stuff done. 
• At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.
• This is not your average customer support job.
• Interested? Check out this vlog to find out more about life in our Customer Support team. 
• Please send in your application with your resume and cover letter.

Compensation:

SGD 3,950 (Fixed)

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.